Three things we hold ourselves to.

Most of a consumer product’s impact is settled before anyone unwraps it: in how it is specified, how it is made, and how it reaches the door. Product compliance, delivery methods and responsible sourcing are where that gets decided.

Product compliance

Built to the strictest standard that applies.

A product sold in several markets is specified once, to the toughest requirement among them, rather than certified down to each local minimum.

Powered products are tested against the standards that apply in every country we sell into, and test reports, declarations of conformity and technical files are held for each line. Conformity marking, labelling and instruction requirements are settled before a product is listed, not after somebody raises a question.

Market-by-market testing

Every powered line is tested against the standards in force in each country where it is sold.

Documentation held per line

Test reports, declarations of conformity and technical files retained for every product in the range.

One specification, toughest bar

Multi-market products are built to the strictest applicable requirement rather than to each local minimum.

Traceability

Batch and supplier records kept so a specific production run can be identified and acted on quickly.

Delivery methods

The journey to the door is part of the product.

How a suitcase or an appliance reaches a customer accounts for a large share of its footprint, and most of that is decided by where the stock sits.

Inventory is positioned inside the markets we sell into, so a typical order travels a domestic leg rather than an international one. Packaging is sized to the product, which cuts both transit damage and the volume of air being moved with it.

Stock held in market

Inventory positioned locally, so most customer orders travel a domestic route rather than crossing a border.

Right-sized packaging

Packs built around the product, reducing damage in transit and the empty volume shipped with it.

Consolidated freight

Full-load movements into each market in place of frequent part-loads.

Responsible sourcing

We know who makes our products.

Every tier-one manufacturing partner is assessed before the first order and re-audited on a recurring cycle.

Supplier code of conduct

Labour standards, working hours, wages, health and safety, and environmental management.

Audited before the first order

No tier-one partner is given an order before assessment, and audits repeat on a cycle thereafter.

Obligations cascade

Suppliers must apply the same standards to the subcontractors they use.

Questions

The detail behind the three.

What buyers, auditors and regulators ask us most often.

How do you know a product meets the rules in each market?
Powered products are tested to the standards applicable in each country they are sold in, with test reports and declarations of conformity held for every line. Where a product is sold across several regions it is specified to the strictest applicable requirement, so one specification satisfies all of them rather than each market being certified separately down to its own minimum.
What compliance documentation do you hold?
A technical file per product line, covering test reports, declarations of conformity, conformity marking, labelling and instruction requirements. Batch and supplier records are retained so a specific production run can be traced.
How do products actually reach customers?
Stock is positioned in the markets we sell into and moved there in consolidated full loads, so the customer-facing leg of the journey is usually domestic. Orders ship from local inventory through our own stores, marketplaces and retail partners.
What happens to the packaging?
Outer packaging across the group range is recyclable, and packs are sized to the product to reduce both damage in transit and the empty volume being shipped. We meet producer responsibility obligations for packaging and for electrical products in the markets we operate in.
How do you select and monitor manufacturers?
Every tier-one manufacturing partner is assessed before first order against our supplier code of conduct, covering labour standards, working hours, wages, health and safety, and environmental management. Partners are re-audited on a recurring cycle, and pre-shipment inspection applies to production runs across the group.